Refund policy

 

RETURNS & REFUNDS

“We aim for confident, satisfied, repeat customers. If you are not fully satisfied with your purchase within 30 days, please simply contact us to arrange a convenient return and refund.”

- Adam Speedy
  Founder

RETURNS

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be in its original packaging.

To complete your return, we require a receipt or other proof of purchase.

In certain situations, only a partial refund may be granted, including an item returned more than 30 days after delivery.

REFUNDS

Once your return has been received and reviewed, we will notify you of the approval or rejection of your refund. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. The time required for the credit to appear may vary depending on your bank or payment provider.

LATE OR MISSING REFUNDS

If you have not received an expected refund, first check your bank account again.

Then contact your credit card company or other payment provider. It may take some time before your refund is officially posted.

Next, contact your bank. There is often processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us through our Contact page.

SALE ITEMS

Sale items are refunded based on the price actually paid for the item.

EXCHANGES

We replace items when they are defective or damaged.

If you need to exchange an item for the same product, please contact us through our Contact page.

GIFTS

If an item was marked as a gift when purchased and shipped directly to you, you will receive gift credit for the value of the returned item. Once the returned item is received, a gift certificate or equivalent store credit will be issued to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, any applicable refund will be issued to the original purchaser.

RETURN SHIPPING

Please contact us through our Contact page before returning any item. We will provide the correct return instructions and return address for your order. Some items may need to be returned to a different warehouse location.

Depending on where you live, the time required for an exchanged product to reach you may vary.